Terms & Conditions
Prices quoted are starting rates only, per room, per night, in GBP, and are subject to availability at time of reservation. Prices may change without notice. Certain blackout dates, day of arrival and length of stay restrictions may apply and may vary by arrival date. Rates do not include taxes and gratuities unless otherwise noted. Offers are not applicable to groups, nor combinable with other special offers or promotions.
Please be advised that check in at the hotel will only be allowed when a valid credit or debit card is presented at the desk. Please note that during check in, the hotel will process a card pre-authorisation of your full room rate for the period of your stay (on flexible rates only) plus an additional £50 per night to cover any incidental charges. These funds may be held for up to 7 working days.
• Introduction •
This Website is owned and operated by 'Arora Hotels' (sometimes hereinafter " 'Arora Hotels'", "we, "us" and/or "our") which has its worldwide corporate headquarters World Busines Centre 2, Newall Road, London Heathrow Airport, TW6 2SF, United Kingdom.
• Privacy Statement •
• Copyright •
• Trademarks and Servicemarks •
• No Warranty •
• Termination of Rights •
• Indemnification •
• Jurisdiction and Choice of Law •
• BEST PRICE GURANTEE •
If you book a stay at an Arora Hotel online at arorahotels.com and within 24 hours find an equivalent offer on another website for the same dates with the same room category and meal plan and/or parking being offered at a lower price (excluding local taxes but including booking fees), we will honour this lower rate and give you a space available complimentary room upgrade. The Best Price Guarantee applies only to Arora Hotel Manchester, Arora Hotel Gatwick/Crawley and Arora Hotel Heathrow. It does not apply to other Arora managed and franchised hotels.
The Best Price Guarantee applies to reservations made through arorahotels.com, and for which a confirmation number has been issued to validate the reservation.
To submit a claim under the Best Price Guarantee, you must email the hotel directly with your name, address, contact details and proof (a screen shot or booking confirmation) of the rate you have seen. We will then investigate the claim and respond to you within two working days.
Applicable rates / Exclusions
The Best Price Guarantee applies solely to Arora Hotels (listed above) room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking).
The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
- Group rates
- Corporate rates
- Conference and seminar rates
- Industry rates
- Specific promotional offers granting an additional discount after the booking is made (i.e. promotional codes supplied further to the registration in a newsletter)
- Rates granted to Arora partners and their employees
- Rates granted to Arora employees
Type of rooms
The Best Price Guarantee applies to the same room category as booked at arorahotels.com. The room category claimed for must be available and bookable on another website at the time of verification by the hotel.
Dates and length of the stay
The Best Price Guarantee applies to the same dates as booked at arorahotels.com.
For claims concerning a booking of two or more consecutive nights, the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.
If the rate found on another Internet site is given in a currency different from that of the rate booked at arorahotels.com, the hotel will convert this rate into the same currency as the rate offered at arorahotels.com.
The exchange rate used will be the Arora exchange rate in effect at arorahotels.com at the time of the initial reservation.
Arora Hotels reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer.
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked at arorahotels.com in order for the Best Price Guarantee to apply.
This concerns in particular:
- Prepayment and deposit requirements
- Cancellation conditions
- Conditions regarding modification of the reservation
Making a claim
An email must be sent to the hotel detailing:
- Bookers name and guests name (if different)
- Reservation number
- Date of stay
- Contact details (address and phone number)
- Proof of the lower rate (screenshot or booking confirmation) which clearly shows the rate was available within 24-hours of making your reservation at arorahotels.com
Claims that are incomplete or incorrect, or that include illegible or incomplete supporting documents, will not be processed.
A completed claim may be made within the 24 hours following the booking made at arorahotels.com, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
After verification by the hotel, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The hotel will send an e-mail with the reservation confirmation number as well as the new rate applicable and the space available upgrade to a higher room category, subject to availability.
In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, the hotel will send you an e-mail stating that the Guarantee cannot be applied.
Should you wish to cancel the reservation made at arorahotels.com, the sales conditions applicable are those stated in the sales conditions presented on the web site.
Any reservations made on any other internet site which requires cancelling remains the responsibility of the person making the booking. Arora Hotels cannot accept any liability for late cancellations or non arrival fees as a result of a Best Price Guarantee claim.
Payment at the hotel
Upon departure from the hotel, the rate confirmed by the hotel will be billed together with any other services not included in the reservation (restaurant, bar, etc.).
In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.
Arora Hotels declines any responsibility regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Internet site other than arorahotels.com.
Arora Hotels reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions of this guarantee at any time and without prior notice.